Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the websites, applications, and services (collectively, the "Services") provided by LVL-5 LIFE LLC ("Company," "we," "us," or "our"), including but not limited to:

• The LVL-5 LIFE website at lvl5life.com
• The LVL-5 LIFE member portal at app.lvl5life.com
• The LVL-5 LIFE Mastermind program
• ARIA, our AI coaching assistant
• All related content, features, and functionality

By creating an account, subscribing to our Services, or otherwise accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable law
• Provide accurate and complete registration information

By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

4. LVL-5 LIFE Mastermind Program

4.1 Program Description

The LVL-5 LIFE Mastermind is a premium transformation program designed for high-achieving individuals. The program includes:

• Access to the member portal and digital platform
• AI-powered coaching through ARIA
• Transformation tracking across five life pillars
• Community features and peer support
• Educational content and resources
• Live coaching calls and Q&A sessions (as applicable to your tier)

4.2 No Guarantee of Results

While our program is designed to support personal and professional transformation, we make no guarantees regarding specific outcomes or results. Individual results vary based on effort, commitment, and individual circumstances. The program provides tools, frameworks, and guidance, but success depends on your active participation and implementation.

4.3 Not Professional Advice

Our Services, including ARIA coaching, are for educational and informational purposes only. They do not constitute:

• Medical, psychological, or therapeutic advice
• Financial, investment, or legal advice
• Professional counseling or treatment

Always consult qualified professionals for specific medical, psychological, financial, or legal matters.

5. Payment Terms

5.1 Pricing and Billing

By subscribing to our Services, you agree to pay all applicable fees. Prices are subject to change with notice. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan).

5.2 Payment Processing

All payments are processed securely through Stripe. By providing your payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for keeping your payment information current.

5.3 Refund Policy

Due to the nature of our digital services and immediate access provided upon purchase:

• Monthly Subscriptions: No refunds for the current billing period. You may cancel to prevent future charges.
• Annual Subscriptions: Pro-rated refunds may be considered within 14 days of purchase, at our sole discretion.
• Mastermind Program: Refund requests are evaluated on a case-by-case basis within the first 14 days. Contact support@lvl5life.com.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access until that date.

6. AI Services (ARIA)

6.1 Nature of AI Services

ARIA is an AI-powered coaching assistant designed to support your transformation journey. ARIA uses advanced language models to provide personalized guidance, but:

• ARIA is not a human coach, therapist, or counselor
• ARIA's responses are generated by AI and may contain errors
• ARIA should not be used for crisis intervention or emergency situations
• Conversations with ARIA may be stored and analyzed to improve the service

6.2 Appropriate Use

You agree to use ARIA responsibly and not to:

• Attempt to manipulate or abuse the AI system
• Use ARIA for illegal purposes
• Input false or misleading information
• Rely solely on ARIA for critical life decisions

7. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Share, resell, or distribute your account access
• Attempt to reverse engineer or hack our Services
• Interfere with the proper functioning of the Services
• Post harmful, offensive, or inappropriate content
• Harass, bully, or intimidate other users
• Impersonate any person or entity
• Use automated systems to access the Services without permission
• Engage in any activity that could damage our reputation

8. Intellectual Property

8.1 Our Content

All content on our Services, including text, graphics, logos, images, videos, software, and the LVL-5 LIFE Framework, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

8.2 Your Content

You retain ownership of content you create or submit through our Services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with providing our Services.

8.3 Feedback

Any feedback, suggestions, or ideas you provide about our Services becomes our property and may be used without compensation or attribution.

9. Confidentiality

Our program materials, strategies, frameworks, and methodologies are proprietary and confidential. You agree not to share, distribute, or disclose any confidential information obtained through our Services without our prior written consent.

10. Third-Party Services

Our Services may contain links to or integrate with third-party websites and services. We are not responsible for the content, privacy practices, or terms of third-party services. Your use of third-party services is at your own risk and subject to their respective terms and policies.

11. Disclaimers

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless LVL-5 LIFE LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any rights of another.

14. Termination

14.1 By You

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to access the Services will immediately cease.

14.2 By Us

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, including if we reasonably believe you have violated these Terms. Upon termination, you remain liable for all amounts due.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@lvl5life.com to attempt to resolve the dispute informally.

15.2 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in California, and the arbitrator's decision shall be final and binding.

15.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS ONLY, AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

18. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any right is not a waiver of that right.
• Assignment: You may not assign your rights under these Terms. We may assign our rights without restriction.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

19. Contact Us

If you have questions about these Terms, please contact us: